Returns and refunds policy

At Unbuilt Apparel, every garment is made exclusively for you at the moment you place your order. This made-to-order production model lets us cut down on textile waste and offer unique designs, but it also means our returns policy differs from that of traditional clothing stores.

1. Damaged Products or Printing Errors

If you receive a product with a manufacturing defect, damage from transit, or a clear printing error, don't worry — we've got you covered.

• Timeframe: You have 30 days from receiving the product to let us know.

• Procedure: Email us at info@unbuiltapparel.com with your order number and clear photos showing the defect.

• Resolution: Once verified, we'll arrange a free replacement, or issue a full refund if you prefer.

2. Size Exchanges or Change of Mind

Because every product is printed on demand and made specifically for you, we cannot accept returns or exchanges for sizing mistakes or change of mind (buyer's remorse).

• Important: Please check our Size Chart (available in each product's description) before completing your purchase to make sure the garment fits you perfectly.

3. Incorrect Address or Unclaimed Packages

• Incorrect addresses: If you provide an address the courier considers incomplete, the shipment will be returned to our production facility. You will be responsible for the reshipping costs once we've confirmed an updated address with you.

• Unclaimed packages: Shipments that go unclaimed at the pickup point or at the delivery address will be returned, and the customer will need to cover the cost of a new shipment.

4. How to request help?

For any questions about your order, you can reach us through our live chat on the website or by emailing info@unbuiltapparel.com. Our customer service team will respond within 24-48 business hours.