Shipping policy

At Unbuilt Apparel, we work with a made-to-order production model. This means that when you place an order, your garment is manufactured and printed specifically for you. This process helps us be more sustainable and ensures the highest quality on every design, but it means delivery times are split into two phases: processing and shipping.

Here's a detailed breakdown of how it works:

1. Processing Times (Manufacturing)

Before we can ship your order, we need time to manufacture it. Our current estimated time to process and prepare our apparel products is 2 to 5 business days.

2. Estimated Shipping Times

Once your garment is ready and packaged, we hand it off to the courier. Transit times depend on your location. General estimates are as follows:

• United States: 3 to 4 business days.
  
  

• Europe and United Kingdom: 3 to 7 business days.

• Canada: 5 to 12 business days.

• Rest of the world: 8 to 20 business days.

Note: The total time it takes to receive your order is the sum of processing time plus shipping time. Estimated total delivery time within the United States is 5 to 9 business days, including production and shipping.

3. Shipping Costs

Shipping within the United States is free on every order, applied automatically at checkout. You can always review your order total before confirming your purchase. For international shipments, the customer is responsible for any customs fees or local taxes that may apply in the destination country.

4. Tracking Your Order

As soon as your order leaves our facility, you will receive an automatic shipping confirmation email that includes a tracking link. You can use that link at any time to see where your package is. We recommend waiting at least 24 hours for the link to show transit updates.

5. Possible Issues and Solutions

To keep your experience as smooth as possible, here's how we handle any logistics hiccups:

• Incorrect Address: If the delivery address provided is incorrect or incomplete, the package will be returned to us. In this case, we will contact you to update the address, but the cost of reshipping will be your responsibility. Please double-check your details when checking out!

• Packages Lost in Transit: If the estimated delivery window has passed and your package hasn't arrived, contact us within 30 days of the estimated delivery date. If it's confirmed the package was lost by the courier, we will send you a free replacement.

• Packages Marked as Delivered: If the tracking link shows the package as delivered but you don't have it, please check with your neighbors or your local post office. We are not responsible for packages once the courier marks them as successfully delivered to the address provided.

6. Need help?

If you have any other questions about your shipment status, you can reach us at info@unbuiltapparel.com with your order number and we'll be happy to help you resolve it quickly.